Contact Channels & Response Times
Response Time
Monday – Friday
24 to 48 Hours
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What Can We Assist You With?
Menu & Price Corrections
Spotted a price change, new regional slider, or updated combo deal at your local Castle? Let us know so we can update the database.
Nutrition & Dietary Inquiries
Questions regarding our calorie calculators, allergen cross-contact flags, or gluten-free/dairy-free analyses.
Editorial Suggestions & Bug Reports
Found a broken link, typo, or have an idea for a new Craver tool? Our development team appreciates your feedback.
Important Consumer Note:
We are an independent consumer guide. For official restaurant issues (such as store complaints or app order refunds), please contact official White Castle customer relations via whitecastle.com.
Send a Message
Fill out the form below and our editorial team will get back to you promptly.
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whitecastlemenus@gmail.comFrequently Asked Questions
Are you the official White Castle customer support?
No. whitecastlemenus.com is an independent consumer reference guide. For official restaurant customer support, order refunds, app issues, or corporate inquiries, please visit www.whitecastle.com or contact White Castle corporate directly.
How fast does your editorial team respond?
We review and respond to reader communications within 24 to 48 business hours.
Can I submit local drive-thru menu photos for price verification?
Yes! Reader submissions help keep our 2026 pricing tables accurate across all 340+ U.S. Castle locations. Please email photos directly to whitecastlemenus@gmail.com.